Disconnect any cable from your SteelSeries headset.All you have to do is to do a factory reset. Fortunately, problems arising from bad software or a software glitch is easy to fix. While a case like this is rare, it can occur for any user. In some situations, a SteelSeries headset may fail to restart or power back on due to a software fault. To do that, you can use another USB cable and plug it to another USB port in order to charge your headset. If your SteelSeries Arctis 9X is still not turning on after leaving it charged for several minutes, the next thing that you want to do is to ensure that there’s no issue with the charging cable and the USB port your headset is connected to. Step #3: Ensure that the USB port is working. Keep in mind that if the batteries have been completely drained, it may take several minutes to revive the batteries so be sure to leave the headset charging for at least 10 minutes before using it to check. If you figured out the proper way to turn on the headset but the Arctis 9x is still not turning on, you should ask yourself: is the headset charged? Your headset’s batteries may have simply run out of juice and a quick charge may be the only thing that you need. Step #2: Make sure that the batteries are charged. If you simply press the power button once and let go, you may end up wondering why your SteelSeries Arctis 9X won’t turn on at all. While this may sound simple enough, some people may forget that they need to press and hold the power button of their SteelSeries headset for about 3 seconds in order to power it on.
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